Make Agent Experience Template more robust and production ready

Problem Statements: The lack of AET capabilities creates recurring gaps in each project, drives avoidable costs, and erodes trust in delivery.

While the Agent Experience Template (AET) is effective in the sales process—demonstrating platform potential and helping close deals—it falls short during implementation.
Customers quickly realize that AET isn’t ready for full-scale deployment. Key features are missing, core functionality is incomplete, and what appeared to be a turnkey solution requires more time and investment than expected.
This disconnect between expectation and reality drives avoidable costs, damages trust, and puts project success at risk.

Professional Services - Target Audience	Internal PS Initiative
Persona We need to make Agent Experience Template deployment-ready, align teams on what "OOTB" means, and invest in the core. This reduces friction, builds trust, and protects long-term value for digital customers.
Proposed Solution Evolve AET from Demo to Delivery-Ready Build out the core functionality customers expect on day one Define what “out-of-the-box” (OOTB) support actually includes Set clear guardrails around AET capabilities and limitations 2. Tighten Sales-to-Delivery Alignment Document a formal handoff process with shared expectations Align Sales, Product, and Customer Success on what "OOTB" really means Equip teams to position features honestly, without overpromising 3. Fund Strategic Gaps Use funding to close known feature gaps and reduce customization needs Protect long-term value by reducing delivery risk and boosting trust
Use Case description As a guidewire professional service member I would like to have us invest in core AET capabilities to reduces implementation pain, making our platform easier to adapt and scale across customers. This drives higher retention by lowering long-term friction and increasing perceived value. This will also help with Brand Promotion, a smoother customer experience fuels stronger NPS and more credible case studies. Every successful, low-friction launch becomes a proof point for future deals—amplifying our brand. Experience Impl... Experience Implementation Costs V2 (1).pptx Experience Implementation Costs V2 (1).pptx Open full size Experience Implementation Costs V2 (1).pptx
Product value score	14

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Make Agent Experience Template more robust and production ready