JDP implementation gap visualizer

Problem Statement:

The transition from legacy frameworks(xEngage) to the new Digital platform(JDP) has introduced significant architectural changes. These changes have created challenges for customers implementing or migrating their products, particularly in areas where features are either missing or implemented differently. Without a systematic way to analyze feedback and identify recurring issues, project teams often struggle to anticipate and address these gaps effectively, leading to delays, increased costs, and customer dissatisfaction.

Persona / Use Case(s):
The potential user of this JDP gap data visualizer will be Enterprise Architects, Project Managers, Implementation Consultants and PD Team

Solution and Business Value:
The JDP gap data Visualizer analyzes and displays feedback from implementation projects, highlighting recurring feature gaps and time-intensive transitions through intuitive visualizations like heatmaps and trend graphs. What sets this solution apart is its ability to transform unstructured feedback into actionable insights, helping teams anticipate challenges, allocate resources effectively, and adjust project plans proactively. It aligns stakeholders, fostering collaboration and driving continuous improvement, while addressing gaps identified in the problem statement.

The data visualizer enhances planning accuracy, shortens implementation timelines, and improves customer satisfaction by proactively identifying recurring gaps and challenges. It also drives continuous improvement by feeding valuable insights into the platform's product roadmap.

By Wei Zhang